Learning Solutions
ILS Learning Solutions are customized to your organization’s unique brand requirements, work environment and training needs. And, we’ll help you determine the best training delivery approach, whether it’s eLearning, instructor-led or blended learning.
ILS Learning Solutions will enhance your team’s business, technical, sales and soft skills and product knowledge. As well, they can reinforce the processes, behaviours and best practices essential to building credibility and professionalism in your industry.
With an eye on your key performance indicators, we can help you design and develop engaging learning experiences to maximize your employees’ satisfaction and retention, your customers’ satisfaction and loyalty and, ultimately, sales, service excellence and profitability.
ILS Learning Solutions include
- Training Strategy Consulting
- Needs Assessment & Skills Gap Analysis
- Training Plan & Curriculum Development
- Blended Learning Solutions
- Custom eLearning
- Instructor-Led Training
- Virtual Instructor-Led Training (VILT)
- Train-the-Trainer
- Coaching and Mentoring
- Webinars, Webcasts, Video Streaming
- Mobile Learning
We offer a vast library of customizable content that includes training related to:
- Heritage & Brand
- New Orientation Toolkit
- Understanding and Managing Customer Expectations
- Building a Customer-focused Culture
- Customer Concern Management
- Communications, Presentation and Soft Skills
- Telephone, Email and Social Media Best Practices
- Management, Coaching and Leadership Skills
- Interviewing and Hiring Well
- Building Customer Retention
- Building Employee Satisfaction
- Defining Your Values and Culture
- Running Effective Meetings